There are plenty of concerns about the impact of AI and automation on the IT industry. The Indian companies are worried about losing quality revenue due to emerging automation technologies. Indian IT industry heavily relies on Business Process Management (BPM) services that require low skilled professionals. However changing nature of BPM and IT industry, evolving skill profiles and cyber security have created new opportunities for the IT firms. Keshav Murugesh, CEO of Mumbai-based WNS Group believes that companies need to adopt disruptive delivery models to retain the customers. People think that all traditional IT businesses will fall off the cliff and BPM companies will go down. But by adopting disruptive delivery models, BPM companies can still impress and interest new clients. WNS Group operates from 13 countries and employee 35,000 employees. The company is trying to get clients outsource work that is strategically done. New-age competition According to Muru...