Skip to main content

Will automation replace IT jobs? Know what WNS Group's CEO thinks


There are plenty of concerns about the impact of AI and automation on the IT industry. The Indian companies are worried about losing quality revenue due to emerging automation technologies.
Indian IT industry heavily relies on Business Process Management (BPM) services that require low skilled professionals. However changing nature of BPM and IT industry, evolving skill profiles and cyber security have created new opportunities for the IT firms. Keshav Murugesh, CEO of Mumbai-based WNS Group believes that companies need to adopt disruptive delivery models to retain the customers.
People think that all traditional IT businesses will fall off the cliff and BPM companies will go down. But by adopting disruptive delivery models, BPM companies can still impress and interest new clients. WNS Group operates from 13 countries and employee 35,000 employees. The company is trying to get clients outsource work that is strategically done.
New-age competition
According to Murugesh, the biggest disruption has happened at the client’s end. Earlier the traditional banks believed that their biggest competition is another bank. However, now the digital payment banks are taking over the traditional banking business. WNS Group is helping its clients transition from existing models to new models to stay afloat in the competitive digital age.
Emerging technologies
BPM sector is actively leveraging new technologies like never before. BPM industry is growing at a faster pace due to these emerging technologies. The non-linear approach is helping the BPM and IT firms in building more trust with customers. Nasscom is optimistic about the BPM and IT industry. The companies will be seen investing in emerging technologies to add value to their customers.
Hiring
Indian IT industry needs to evolve to retain the headcount. Companies are promoting the re-skilling program among its employees for the growth. Murugesh said, “We have guided for a growth in excess of 20 percent his year but headcount will not grow at the same pace. It will be at a much slower pace, maybe 12 or 13 percent. It is still growing, and that still augurs well for the industry.”
Big opportunity
The big opportunity lies in the cybersecurity space. India has a great potential to build strong foot in the cybersecurity space. Murugesh said, “Cybersecurity space is offering itself as a USD 100 billion worth new opportunity for India. You will see 100 million Indians using digital devices very soon, across the globe it will become over penetrated.” IT firms are likely to take bigger risks to establish in the cybersecurity space.
Labels:

Comments

Post a Comment

Popular posts from this blog

Paytm eyes Rs 60,000 crore from interbank transactions

Paytm   is targeting average monthly interbank account transactions of Rs 60,000 crore through its platform by the end of the year, to be achieved through a new feature of bank transfers that the   digital payments   company added to its mobile application. Paytm, which already offers users the option of transferring funds between their mobile wallets, opened up bank transfers using   UPI(Unified Payments Interface) and IMPS (Immediate Payment Service). UPI and IMPS are run by the   National Payments Corporation of India(NPCI) and facilitate real-time interbank transactions. “We have simplified the product for the users allowing them to transfer funds by using the wallet or any connected bank account,” said Deepak Abbot, senior vice president at the SoftBank- and Alibaba-backed company. “We are trying to promote this product for all recurring payments like tuition fees, rent payments, and others…” Adding this feature to the platform is a significant de...
Post a Comment
Read more

H4 visa issue: Is Trump administration confusing Indian techies?

The Trump administration decided to delay the decision regarding H4 visa. This is supposed to be a good news, but it has nothing but confused the Indian techies working in the US. The department of homeland security (DHS) deferred issuing the proposal to restrict work permits for H4 dependent visas. The decision was supposed to be taken by February 28 but it has now been delayed to the end of June 2018. The move comes just a few days after the Trump administration announced increased scrutiny for H-1B visa approvals, making it rather confusing for existing H-1B holders. Indian families are largest beneficiaries of H-4 visas. H-1B visa holders that move to the US with their spouses can apply for work permit for their spouses. The provision of H-4 visa has helped many Indian H-1B holders find work for their spouses. The department of homeland security (DHS) was planning to issue the proposal to restrict work permits for H-4 visa holders. The government led by the former...
Post a Comment
Read more

H-1B: Work permit uncertainty cause worry among spouses of visa holders

In recent times, most of the people who came to the US legally with a spousal visa, or H-4, allowed to the spouses and wives and husbands of those who have H1-B, or high tech, visas, are much delighted and cried with euphoria as soon they heard that they would be able to get a work permit. Although H4 visas did not permit a person to work in the US – until 2015, when the Obama rule empowered a regulation that opened the route for several people with spousal visas to get permits, well-known as employment authorization documents (EAD). The help of H-4 visa holders hasn't kept going long, in any case. Bishen and mates who got the work approvals are presently in limbo since the Trump organization showed it intends to end the program this year. In the event that that occurs before they can get new work grants, life partners of H-1B holders in the Seattle region should choose whether to quit working in the United States or leave the nation. However, this relief of H-4 visa-ho...
Post a Comment
Read more